Both FlySafe and FlySafe Plus covers are available for residents of UAE aged 79 years old or younger.

Our trusted global partner, AXA, (with more than 50 years of experience , 300 doctors and nurses and a global network of 40,000 medical providers , will support you through any medical emergency whilst you are away from home. They will be there at every step of your case, from organizing transport to getting you home safely.

With FlySafe Plus, you’ll have access to Doctor please!, a service that lets you arrange medical consultations and get medical advice from a GP over the phone. You can book and manage appointments through the app, and select the language you’d prefer too.

• English, French and Spanish speaking doctors are available 24 hours a day, seven days a week
• German speaking doctors are available from 8am – 9pm on weekdays and 8am – 8pm on weekends
• Italian speaking doctors are available from 8am – 8pm on weekdays only

You can upload useful documents before your consultation, including scans, test results and medical reports. After your appointment, your medical notes will be stored on the app. If you need a prescription, you can either print it yourself straight from the app or arrange for your prescription to be sent to the pharmacy of your choice to collect.

You’ll be covered from 12:01 am the day after you purchase your policy under cancelation guarantee. All other benefits will be effective from the date of your trip.

You’ll be covered for the duration of your trip up to a maximum of 90 days.

All covers other than Cancellation cover ends 24 hours after your arrival in the destination country in case of one way trip.

If your trip has started, you cannot make any changes or extend the cover of your insurance policy.

To make changes to your policy before you travel, please contact support.travel@gig-gulf.com. Please note that when the changes have been confirmed and full premium has been collected, a new policy will be issued with changes and the previous policy will be cancelled and refunded.

Please contact support.travel@gig-gulf.com to cancel or change your policy. You can do this at any time you cancel or change your ticket before the original date of departure.

Please be aware that some changes may result in an increased premium being charged. In this case, your previous policy will be cancelled and refunded and a new policy will be issued to you and charged in full.

If your trip has started, you cannot make any changes or extend the cover of your insurance policy.

If you want to cancel your policy for any other reason, you can do this within 48 hours of the policy being issued.

Your policy will cover for the loss, theft and damage of baggage and personal items during the Period of Insurance. We’ll pay you up to the amounts referred on the table of benefits for your policy.

You must obtain a police report within 24 hours and submit your claim no later than 30 days from expiration of the policy.

Your policy will cover for the emergency replacement of clothing, medication and toiletries if your bag is not returned to you within six hours. You must provide written confirmation from the airline that you’ve flown with, confirming the baggage has been delayed.

Your Insurance policy will reimburse you up to the amount shown in the Policy Summary for all insured persons travelling together, additional accommodation (room only) and travel expenses necessarily incurred in reaching your overseas destination or connecting flights outside your country of residence.

You’ll be covered if you arrive at the airport, port or rail terminal too late to commence your international trip as a result of:

• The failure of other scheduled public transport
• An accident, breakdown or major event causing serious delay
• Unexpected adverse weather

Your Insurance policy will cover you for any irrecoverable, unused travel and accommodation costs and other prepaid charges, which you have paid or are contracted to pay.

You’ll be covered if your trip is completely cancelled or delayed before completion as a result of any of the following during the Period of Insurance:

• The death, bodily injury or illness of you or the person you are travelling with, the person you’ve planned to stay with or any close relative
• Accidental damage to your home (rendering it uninhabitable) or the police requesting your presence following theft at your home during your trip or the preceding seven days
• Hijack of the Insured Person or of any person with whom the Insured Person intends to travel or is travelling

Please refer to the Table of Benefits in your insurance policy and certificate for more information.

If you get infected with COVID-19 before your trip and you are not allowed to travel, you will be covered under the cancelation guarantee

If you get infected during your trip, you will be covered under the emergency medical expenses guarantee and cancelation/curtailment guarantee.

No, in this case, you will not be covered

Yes, and fees you incur due to consultations, medicines and hospitalisation because of COVID19 are covered under medical expenses.

You’ll be covered for medical, pharmaceutical, hospital and ambulance expenses resulting from an accident, illness or condition that occurred We’ll also pay for emergency medical expenses in cases of illness due to infectious disease (epidemic/pandemic). This applies in any country except the country where your trip originated.

Emergency dental care is only applicable for FlySafe Plus cover. In that case, we’ll pay for medical treatment and pharmaceutical resulting from medical prescription for the emergency relief of pain regardless of the cause as long as the pain is not a pre-existing condition.

Any other treatment or repatriation, pre-existing medical conditions, any illness or condition related to pregnancy, convalescence or relapses will not be covered, as well as any expenses incurred after you have returned to your country of residence.

You will not be covered if you have travelled against government or medical advice.

For a full list of exclusions, please refer to your policy document.

We understand how stressful it can be dealing with a medical emergency in a foreign country. Please call GIG Emergency Medical Assistance team on the number below. GIG medical experts will assess your case and advise you what to do next. They’ll be there at every step of your case; from organizing transport to getting you home safely.

Contact us 24 hours a day:

UAE: +971 4 507 4011

It’s the Doctor please! service that offers remote medical consultation, medical advice & treatment option. You need to download the Doctor Please! Application from the Apple store or the Google play store, register with the access code provided in your Fly Safe Plus insurance certificate and book an appointment.